How to Use the MHS GENESIS Patient Portal
Explore our step-by-step tutorials on how to use some of the most popular MHS GENESIS Patient Portal features.
Establish DS Logon
If you have not established a DS Logon, follow the steps provided via the MHS GENESIS information page.
Prescription Requests & Renewals, Referrals/Paperwork/Messages
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From the MHS GENESIS Patient Portal Dashboard, choose ‘Messaging’ or ‘Medications.’
2. In the ‘Messaging’ menu, select the ‘Send a Message’ option. After reaching the ‘New Message’ page, select the appropriate patient.
3. In the ’To’ field, search for the appropriate clinic name (see name reference list). All clinics start with ‘Lakenheath.'
4. Type the subject, attach relevant files, and write your message.
5. Click ‘Send.’
Book Appointments
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From the Dashboard, choose ‘Appointments.’
2. Click ‘Schedule a New Appointment,’ using the panel on the top right side of screen.
3. Search for your PCM and appointment type to see what is available.
4. Choose the patient the message is for (if applicable due to dependents).
5. Choose the reason for your visit (‘Military Medicine In-Person Visit’).
6. Click ‘Search.’
8. ’Click ‘Next.
9. First available appointment options will display.
10. Click 'Select' if those options are desired.
11. To change filter of date range or specific provider, use those dropdown selections at the top of the screen and click 'Select' on the desired appointment.
12. Provide reason for visit in the block titled ’Why are you scheduling this visit.’
13. Identify best contact method for the appointment, ‘Patient Portal Message’ or ‘Phone.’
14. Click in the selection box if you want an email with appointment details.
