Patient Resources

Customer Service 

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate

Patient advocates advise and help you with problems or concerns at this facility. 

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.
 

Contact Us

Phone 

Patient Advocate
DSN 314-226-8119
48th MDG Patient Advocate

BCAC/DCAO
DSN 314-226-8716
Commercial 01638-52-8716

Hours

Patient Advocate
Monday – Friday
7:30 a.m. – 4: 30 p.m.

BCAC/DCAO
Monday – Friday
7:30  a.m. – 4: 30 p.m.

Location

Patient Advocate
Room 102/Building 922

BCAC/DCAO
Room 101/Building 922
Need to Update Your Information in DEERS? Click Here