Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the 
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

TRICARE (Beneficiary Services)

We serve a beneficiary advocate and problem solver to all enrolled beneficiaries. We ensure health benefit information and assistance to access health care services is available to all eligible beneficiaries. We assist you in obtaining a determination as to whether or not the basis for the underlying alleged debt or collection notice is valid, in whole or part, when the beneficiary presents documentation from a provider or collection agency for services rendered.

Contact Us

Phone

DSN 314-226-8128
Commercial 01638-52-8128

Hours

Monday - Friday
7:30 a.m. - 4:30 p.m.

Location

Building 922, TRICARE office, Ground Floor

Don't forget to keep your family's information up to date in DEERS!