Pharmacy 

Pharmacy Eligibility 

The Lakenheath Pharmacy provides full outpatient pharmacy services to eligible beneficiaries. To fill prescriptions at any DHA medical facility, all beneficiaries must be validated and registered through the TRICARE office. Patients without TRICARE medical coverage are required to provide Other Health Insurance information before picking up medications. Prescriptions are billed to the civilian insurance on file or directly to the patient. It is the sole responsibility of the patient to understand their civilian prescription coverage and associated copays. 
  
The Lakenheath Pharmacy operates a medication formulary following the rules and limitations set by the Defense Health Agency Pharmacy and Therapeutics Committee. Storage space is limited; most medications are readily available for dispensing when requested. If a medication is not stocked, patients should expect delivery to take an average of 2-4 weeks.   
  
Prior authorizations  are required for certain medications. We recommend patients use the TRICARE Formulary Search Tool. 

* The prescribing provider must fill out the PA form and submit it before pharmacy will dispense medications. 

Pharmacy Services  

The Lakenheath Pharmacy services all military treatment facility provider prescriptions and approved local national prescriptions that meet American pharmacy standards.  

Activating New Prescriptions 

All new prescriptions must be activated using one of the following options:      

Use WaitWhile to join the queue! This is our preferred method as it allows us to track your progress as well as communicate with you during the process. The WaitWhile system only operates during duty hours, Monday-Friday, 7:30 a.m. to 5 p.m. 

Call the 48th MDG Appointment Line at DSN 314-226-8010 (local UK +44 1638 52 8010), Option 3 for pharmacy, then Option 1 for pharmacy. Next, for refills, press Option 1; for new RX activation, press Option 2.  

Refills 

• Refills must be called in using the refill phone line or using the MHS GENESIS Patient Portal 
• Please allow two business days for refill to be completed 
• Mildenhall ScripCenter refills are delivered every Tuesday and Thursday evening 

** All prescriptions are returned to stock 10 days after fill ** 

UK Civilian Handwritten Prescriptions 

Prescriptions filled at a DHA Pharmacy must meet U.S. standards for prescribing: 

• Provider’s name, address, and contact information 
• Date prescription was written 
• Patient’s name and date of birth 
• U.S. medication name (trade or generic), strength, directions for use, quantity, and approved refills to dispense 
• Provider’s stamp and signature so pharmacist can identify the provider 

Transferring Prescriptions 

You may transfer prescriptions to our military pharmacy if you have prescriptions at another DOD pharmacy. You can request a transfer by phone or coming to the pharmacy window. 

Prescription Pickup 

Patients who have activated their medication may get directly into the pickup line and wait to be called to the window by a pharmacy staff member. 

Other Pharmacy Options 

ExpressScripts Mail Order is an option for those stationed in the UK; for more information, visit https://militaryrx.express-scripts.com/home-delivery  

TRICARE Formulary 

The TRICARE Formulary is a list of generic and brand-name prescription drugs covered by TRICARE. You can search the TRICARE Formulary to: 

• See how much it costs and where you can get it filled 
• See if your prescription needs pre authorization 
• Look up the medical necessity criteria 
• Get the prior authorization and medical necessity forms for your prescription