Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Patient Administration

The patient administration office assists in the following programs: patient registrations, patient movement, aeromedical evacuation, casualty affairs, line of duty determinations, admissions and dispositions, and the secretarial designee program.

Contact Us

Phone

DSN 314-226-8128
Commercial 01638-52-8128

Hours

Monday - Friday
7:30 a.m. - 4:30 p.m.

Location

Building 922, TRICARE office, Ground Floor

Don't forget to keep your family's information up to date in DEERS!