Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the 
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Referral Management

TRICARE Prime enrollees can obtain referrals from their primary care manager. When you get a referral from your primary care manager, please come to the Referral Management Center before departing the hospital. We will assist in booking an appointment or provide necessary information to obtain care in the network.

Contact Us

Phone

DSN 314-226-8010 Option 1, Option2 
Commercial 01638-52-8128

Hours

Monday - Friday
7:30 a.m. - 4:30 p.m.

Location

Building 922, Ground Floor

Don't forget to keep your family's information up to date in DEERS!